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Abbott Lyon Limited is dedicated to safeguarding the privacy of our website users whilst also providing the highest quality of service possible. All information collected about you will be used lawfully by us, in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. If there are any requests or queries you have concerning the use of your personal information, please contact us.

This privacy notice tells you about the information we collect from you when you are browsing and purchasing on the Abbott Lyon. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Abbott Lyon Ltd. We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

What personal data do we collect?

The information that is likely to be collected from you could be any or all of the following:

• Name
• Address
• Contact telephone numbers
• Financial information such as credit/debit card numbers
• IP address, which is automatically collected
• Web browser type and version, which is automatically collected
• Operating system, which is automatically collected
• A list of URLs relating to your activity on this website, which is automatically collected
• Cookie information which we provide more information about below.
  

Why do we collect this information?

We will use your information to verify your payment details for your purchase, process your order and to send you your goods. We will also send you a receipt via email, updates on the progress of your order and we may use your telephone number to contact you regarding your delivery.
We require this information in order to process your payment, deliver your goods and fulfil our contract with you.
This information will also be used for administration purposes.

What do we do with your information?

Your information is stored in our order processing system which is based in Canada and the United States. This system complies with the EU-U.S. Privacy Shield Framework. Your debit/credit card details are passed to a third-party payment processor which is based in the EEA and is operating under GDPR requirements.

If you are using a third-party payment processor (e.g. PayPal) your payment data will be protected under their privacy policy. We use various third-party couriers to deliver your goods and we share with them your name, address and telephone number in order to complete the delivery. We do not use the information you provide to make any automated decisions that might affect you.

Our use of third party websites and services

We may, from time to time, employ the services of other parties for dealing with matters relating to payment handling, delivery of purchased items, search engine facilities, advertising, and marketing. The providers of such services do have access to certain personal information provided by any website user. Any of this information is only used by them to perform the services that are requested by us, and nothing else, as this is prohibited.

A list of third parties who your information may be passed onto is available upon by contacting us.

We do have a marketing department and upon registration or placing an online order we will be notifying you with regards to the order, and the entire transaction process. After the completion of the transaction, we may send across marketing materials if you opted-in to receiving marketing updates or have signed up to receive the Abbott Lyon newsletter. You do however have the option to opt-out of these if you wish.

Furthermore, any of the provided information that is processed by third parties must be processed within the terms of this Privacy Policy and in accordance with the EU General Data Protection Regulation (GDPR).
Unless we are obliged or permitted by law to do so, and other than the previously mentioned, your information will not be disclosed to any other third parties.

Marketing purposes

We may use your personal data to provide you with information that you have requested from us and to inform you of offers or other goods or services that may be of interest to you (but only where you have not objected to be contacted for such purposes).

We will only contact you by electronic means (email) information about goods and services similar to those which were the subject of a previous sale to you. We will do this where you have made an order with us or you have otherwise confirmed that you agree to us sending you such information (see 'What is our lawful basis for using your information' below).

Please note that you have the right to ask us not to process your personal data for marketing purposes. We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by:

• Checking certain boxes on the forms we use to collect your data; or
• You can also request us not to use your personal data for this purpose when setting up your Abbott Lyon account; or
• Using the Unsubscribe link provided in all marketing communications; or
• By  contacting us

From time to time, we may take 3rd party data, including Names and Addresses from 3rd party sources for the purpose of marketing, under the basis of LI.

Lawful basis for using your information

In accordance with the data protection laws, we need a "lawful basis" for collecting and using information about you. There are a variety of different legal bases for using personal data which are set out in the data protection laws. The lawful bases on which we rely in order to use the information which we collect about you for the purposes set out in this statement will be:

1. Contract: Using your information will be necessary for us to either perform the contract between us or in order to take steps at your request prior to entering into the contract;
2. Legal compliance: Using your information will be necessary for us to comply with a legal or regulatory obligation which is placed on Abbott Lyon;
3. Legitimate interest: Using your information will be necessary for our legitimate commercial interest and our interest is not outweighed by the potential impact on your privacy. For example, we rely on legitimate interest as our lawful basis to send you marketing information by email or by post if you have placed an order with us and you have not objected to receiving such marketing information. If you would prefer not to receive marketing information from us, please contact us.
4. Consent: It is possible that you may give us your consent to use your information for a particular purpose.

Cookie Policy

1. Our website (https://www.abbottlyon.com) (“Website”) uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. By continuing to browse our Website, you are agreeing to our use of cookies.

2. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device if you agree. Cookies contain information that is transferred to your device's hard drive.

3. We use the following cookies:

3.1. Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.

3.2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

3.3. Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

3.4. Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

4. You can find more information about the individual cookies we use and the purposes for which we use them below:

• Google Analytics: To track user and website behaviour
• Microsoft Clarity: To track user and website behaviour
• Google/Doubleclick: To display relevant advertising
• Kustomer: To enhance our customer care experience
• Shopify: To track user and website behaviour
• Facebook: To display relevant advertising
• Pinterest: To display relevant advertising
• Microsoft: To display relevant advertising
• TikTok: To display relevant advertising
• Snapchat: To display relevant advertising
• Awin: to deliver targeted advertisements
• Rakuten: to deliver targeted advertisements
• Klaviyo: To track user and website behaviour and display relevant advertising
• Talkable: To track user and website behaviour and display relevant advertising
• Data Match: To display relevant advertising
• Northbeam: For website analytics and marketing attribution
• TVSquared: To track user and website behaviour and display relevant advertising

5. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

6. You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Alternatively, you can visit www.allaboutcookies.org which provides general information about cookies and how you can manage cookies on your computer. Please note that if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Your privacy rights

The below companies may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.

https://rakutenadvertising.com/legal-notices/services-privacy-policy

https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form

SMS/MMS Mobile Messaging Marketing Program

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

Your right to withhold information

You can still access certain areas of the website without providing any information at all. However, to use all services and systems available on our website you may be required to submit account information or other data. You may restrict your internet browser’s use of cookies. We provided more information regarding this below.

Accessing your own data

You may access your online account at any time to view or amend any of the information that you have provided us with. You may need to modify or update it if your circumstances change, or if any errors have occurred. Additional data as to your marketing preferences may also be stored and you may change this at any time.
You have the right to ask for a copy of your personal information at any time or make the request for anything to be removed.
If you do not wish to receive marketing, promotions or news from us, you can opt-out at any time by contacting us.
Please note that you may change your mind at any time by contacting us by any of the above methods.

Security

Data security is of great importance to us and to protect it we have put in place suitable physical, electronic and managerial procedures to safeguard and secure it all. There is limited access to your information, the use of passwords is continuous, and we have our computers with the appropriate firewalls.

As previously mentioned, we have put in place browser certification technology and encryption on our website which is why you see the green padlock next to our website address in the bar at the top of your browser. This protects your information and keeps everything private.

When you visit a website that uses HTTPS (connection security), like us, our website's server uses a special certificate to prove our identity to the browser that you are using. To help you stay on safe on the web, many website browsers require websites to use these certificates.

In the unlikely event of a data breach of any sort, this will be rectified in-house with the support of the https://ico.org.uk. Being as the information we carry on our website and in our marketing details is non-financial, this is not much use to anyone other than ourselves. We are basically a shop and not a service provider. We sell a physical product to you rather than allowing you to use a service that we provide.

No debit/credit card information is held on this website.

How long we keep your information for?

If you create an account and/or make an order with us we will hold your data for seven years to satisfy accounting law.

Your rights over your information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully. To submit a request by email, post or telephone, please use the contact information provided above.

Your right to complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website or write to them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Disclosures

Abbott Lyon Limited will not pass your information to any third parties except in the above mentioned circumstances. If you wish to stop receiving any information about Abbott Lyon Limited and our services please  contact us.

Accuracy of information

Although we aim to have every picture and description accurate, mistakes do occur so please inform us if you see or read something that is not accurate. If you’ve purchased something based on a picture or description on the website which turns out to be incorrect we’ll happily replace or refund the product.